Code of Ethics and Professional Responsibilities


Many persons and entities who come before the company are non- or limited speakers of a specific language. The function of consultants is to remove the language barrier to the extent possible, so that such persons’ access to representation is the same as that of similarly situated speakers of the language for whom no such barrier exists. The degree of trust that is placed in consultants and the magnitude of their responsibility necessitate high, uniform ethical standards that will both guide and protect consultants in the course of their duties as well as uphold the standards of the profession as a whole.

While many ethical decisions are straightforward, no code of ethics can foresee every conceivable scenario; consultants cannot mechanically apply abstract ethical principles to every situation that may arise. This Code is therefore intended not only to set forth fundamental ethical precepts for consultants to follow, but also to encourage them to develop their own, well-informed ethical judgment.


All Global Support Services Group (GSSG) contractors and staff are bound to comply with this Code.

Section 1. Accuracy

Where applicable, source language speech should be faithfully rendered into the target language by conserving all the elements of the original message while accommodating the syntactic and semantic patterns of the target language. The rendition should sound natural in the target language, and there should be no distortion of the original message through addition or omission, explanation or paraphrasing. All hedges, false starts and repetitions should be conveyed; also, words of the one language mixed into the other language should be retained, as should culturally bound terms which have no direct equivalent in the target language, or which may have more than one meaning. The register, style and tone of the source language should be conserved.

Guessing should be avoided. Consultants who do not hear or understand what a speaker has said or a writer wrote should seek clarification. Consultant errors should be corrected for the record as soon as possible.

Section 2. Impartiality and Conflicts of Interest

Consultants are to remain impartial and neutral in assignments and in proceedings where they serve, and must maintain the appearance of impartiality and neutrality, avoiding unnecessary contact with the parties.

Consultants shall abstain from comment on cases in which they serve. Any real or potential conflict of interest shall be immediately disclosed to the company and all parties as soon as the consultant becomes aware of such conflict of interest.

Section 3. Confidentiality

Privileged or confidential information acquired in the course of consulting or preparing a deliverable shall not be disclosed by the consultant without authorization.

Section 4. Limitations of Practice

Consultants shall limit their participation in those matters in which they serve, and shall avoid giving advice to the parties or otherwise engaging in activities that can be construed as the practice of law.

Section 5. Protocol and Demeanor

Consultants shall conduct themselves in a manner consistent with the standards and protocol of the assignment venue, and shall perform their duties as unobtrusively as possible.

Section 6. Maintenance and Improvement of Skills and Knowledge

Consultants shall strive to maintain and improve their skills and knowledge.

Section 7. Accurate Representation of Credentials

Consultants shall accurately represent their certifications, accreditations, training and pertinent experience.

Section 8. Impediments to Compliance

Consultants shall bring to GSSG’s attention any circumstance or condition that impedes full compliance with any Section of this Code, including consultant fatigue, inability to hear or read, or inadequate knowledge of specialized terminology, and must decline assignments under conditions that make such compliance patently impossible.


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